Managers deal with and solve problems for: Themselves, Employees, The Company/Organization, Departments, and the General Public. There are two ways to look at problem solving: 1. Proactive and 2. Reactive.
Proactive is a form of forecasting what types of problems might occur. An example: buildings have evacuation plans that show how to leave the building if something is wrong.
Reactive is when a problem occurs, then finding a way to solve it. An example: a computer does not give a report that is needed, someone then finds out how to publish the report manually.
As Managers, it is important to assess areas that can become a concern continuously. This is a proactive approach, and have committees and teams of individuals ready to respond to unknown or unforeseen problems (reactive).